Before contacting us, please read through our Frequently Asked Questions.

• How do I signup for a subscription?
  Your company must have a corporate subscription in order to sign up for an account. Visit the subscribers page to see if your company is listed as a current subscriber.

  If you know your company already has a subscription, Send an email or call Customer Support at (212) 542-1245 to request a username and password.

• I'm not usually asked to login. Why now?
  Most likely the "cookies" on your internet browser got deleted. All you need to do is re-login. After you login, it should go back to the way it was before this issue - simply click on an article to go directly to the full story.
• I forgot my username and password. Can you email them to me?
  Please go to our forgotten username and password page.

  http://www.boardiq.com/account/forgottenpass.html

• I submitted my email address to the username/password reminder page but I haven't gotten a copy of my username and password.
  The email address you key in must be identical to the email address we have on file for you. If you're not sure what email address you're subscribed under, please contact Customer Support.

  Make sure to include your name, the name of your company, and the fact you need a copy of your username and password sent to you. We will respond within 2- 3 business days.

• My username and password don't work
  If you tried to login and received the message, "The username and/or password you entered are not valid", please check your username and password and try again.

  If you are keying in the correct information and still cannot access the site, please refer to the next question below.

• Why am I being asked to login every visit?

  Many login problems can be solved by instructing your web browser to accept "cookies" from our website. Please try the following steps to resolve your login issue:

  1. Open your internet browser (i.e. Internet Explorer, Mozilla FireFox)

  2. Click "Tools" on The Menu Bar

  3. From the Drop Down List, select "Internet Options"

  4. Go to the tab marked "Privacy"

  5. Click on the "Sites" button

  6. Enter this in the URL field: "http://www.boardiq.com"

  7. Click on the "Allow" button

  8. Click "OK" at the bottom of the screen

  9. Click "OK" again

  10. Try to login again.

  Note: Some companies do not allow employees to alter their "cookies" settings. Please contact Customer Support if you still can't login, or if you have any difficulty completing these steps.

• I'm no longer receiving the daily emails
  Please contact Customer Support.
• I'm having trouble accessing BoardIQ on my Blackberry.

  a) Our supported level of BlackBerry Enterprise Server is version 4.0 and above. The supported level of BlackBerry devices is also version 4.0 and above.

  b) Our sites use "cookies" to remember who you are for each visit. You must have "cookies" handling enabled to access BoardIQ on your blackberry. you will need to work with your technology department to configure the "cookies" settings on your mobile device.